Starbucks has been very successful. The Starbucks Training Program is one of the key reasons why. Below are a few facts:

  • Starbucks has grown by an average of two stores per day for the last 27 years,
  • Starbucks plan to add 1,000 stores in China alone next year,
  • Starbucks spends more on employee healthcare than coffee beans, and…
  • Starbucks stock is worth over 23x what it sold for in 1992.

They’ve done really really well!

Why? Great people and the amazing Starbucks Training Program!

Keep reading to find out how Starbucks trains its partners to deliver an amazing experience every time.

From the beginning, Starbucks recognized the value of the customer experience.

Without a great experience, why would anyone pay that much for coffee?

That experience is provided each and every day by its more than 200,000 employees (Starbucks calls them partners).

How does Starbucks ensure an excellent experience every time a customer interacts with one of their partners?

Great people & an incredible training program!

Below are some of the highlights of the Starbucks training program that occur within the first 4 weeks of a new employee’s tenure. Know that their training is always changing, always evolving and always improving.

New partners are never given the opportunity to make mistakes when they are new to their job. They are always with a store manager or a learning coach as they learn the ropes.

Starbucks follows a Tell, Show, Do process. Tell is what baristas learn in the training. Show is when the Learning Coach shows them exactly how to do something and Do is when the barista does the action with the coach watching to assist, train and praise.

Are all of your new employees given a coach?

Known as the “Starbucks Experience”, this training includes an overview of the company’s history and culture and Starbucks’ strong social responsibility programs. Then new partners are introduced to the coffee itself, where it is grown, how it is harvested and roasted and how Starbucks treats its farmers.

Starbucks’ new partners know from the beginning that they are not just working for another corporate giant focused solely on the bottom line. They know they are working for something bigger, an organization that gives back.

This training includes self-guided booklets (like we all use), but the Learning Coach always checks in with the new partner at the end of each module.

Starbucks uses tools like “Drink Dice” that trainees roll and the dice  come up with a size, iced or hot, a beverage, a syrup, decaf or regular and the new barista must determine how to write, say (Starbucks has their own language) and create that particular combination.

Clear glass Cappuccino Training Cups are used to help baristas learn how to pour the perfect cappuccino and latte. By putting a shot of raspberry syrup in the bottom of the milk tumbler (used for steaming the milk), the milk is tinted pink when poured. The perfect cappuccino is fifty/fifty milk and foam. This tool allowed baristas to practice their pours to perfection with a visual aid.

Green Apron Book – a small booklet meant to fit in the pocket of a barista’s apron. It outlines the Five Ways of Being (Be Genuine, be Considerate, Be Welcoming, Be Knowledgeable and Be Involved). The outline for Customer Service was Connect, Discover and Respond.

At the end of all the training the new baristas must pass a certification exam on what they learned. Training continues throughout a partner’s career for each step up the ladder in the organization.

  1. web hosting it 3 months ago

    Hi, Neat post. There’s an issue with your web site in internet explorer, could test this?
    IE nonetheless is the marketplace leader and a good section of other
    people will miss your wonderful writing due to this problem.

  2. 3 months ago

    Hi, after reading this awesome post i am also glad to share my know-how here with friends.

  3. 3 months ago

    This info is invaluable. Where can I find out more?

  4. scoliosis surgery off 3 months ago

    I think this is among the most vital info for me.
    And i am glad reading your article. But should remark on some general things, The site
    style is great, the articles is really nice : D. Good job, cheers

  5. 3 months ago

    Magnificent web site. A lot of helpful information here.
    I’m sending it to a few pals ans additionally sharing in delicious.

    And of course, thanks in your effort!

  6. 3 months ago

    My brother suggested I might like this blog.
    He was entirely right. This post truly made my day.
    You cann’t imagine simply how much time I had spent for
    this info! Thanks!

  7. 3 months ago

    I think this is one of the most important info for me.
    And i’m glad reading your article. But want to remark on few general
    things, The web site style is ideal, the articles is really great
    : D. Good job, cheers

  8. 3 months ago

    This blog was… how do I say it? Relevant!! Finally I’ve
    found something which helped me. Many thanks!

  9. it scoliosis surgery 3 months ago

    Hey! I know this is kinda off topic but I was wondering which blog platform
    are you using for this website? I’m getting fed up of WordPress because I’ve had issues with hackers and I’m looking at options for another platform.
    I would be awesome if you could point me in the direction of a good platform.

  10. in quest bars 3 months ago

    Awesome! Its truly awesome article, I have
    got much clear idea concerning from this piece of writing.
    quest bars quest bars

  11. It’s a pity you don’t have a donate button! I’d most certainly donate to this outstanding blog!
    I guess for now i’ll settle for book-marking and adding
    your RSS feed to my Google account. I look forward to fresh updates and will talk about this blog with my Facebook group.
    Chat soon! asmr asmr

  12. 3 months ago

    You made some good points there. I looked on the internet to find out more about the issue and found most people will go along with your
    views on this web site. scoliosis surgery scoliosis surgery

  13. 3 months ago

    I know this if off topic but I’m looking into starting my
    own blog and was curious what all is needed to get set
    up? I’m assuming having a blog like yours would cost a pretty penny?

    I’m not very web smart so I’m not 100% certain. Any suggestions
    or advice would be greatly appreciated. Many thanks cheap flights cheap flights

  14. 3 months ago

    I am not sure where you’re getting your info, but great topic.
    I needs to spend some time learning much more or
    understanding more. Thanks for excellent information I was looking
    for this info for my mission. quest bars quest bars

  15. 3 months ago

    Heya! I’m at work surfing around your blog from my new iphone!
    Just wanted to say I love reading your blog and look forward
    to all your posts! Carry on the fantastic work!
    ps4 games ps4 games

  16. Heya are using WordPress for your site platform?
    I’m new to the blog world but I’m trying to
    get started and set up my own. Do you need any coding expertise to make
    your own blog? Any help would be greatly appreciated!

    scoliosis surgery scoliosis surgery

  17. 2 months ago

    It’s amazing in favor of me to have a web page, which is
    valuable in favor of my knowledge. thanks admin part time jobs hired in 30 minutes

  18. my ps4 games 1 month ago

    Hi there! I just wanted to ask if you ever have any issues with hackers?
    My last blog (wordpress) was hacked and I ended up losing
    a few months of hard work due to no data backup. Do you have any methods to stop hackers?

  19. ps4 games your 1 month ago

    Magnificent goods from you, man. I have understand
    your stuff previous to and you’re just too wonderful. I actually like what you’ve acquired here, certainly like what you are stating and the way in which you say it.
    You make it entertaining and you still care for to keep it
    smart. I cant wait to read much more from you.
    This is really a wonderful site.

Leave a reply

Your email address will not be published. Required fields are marked *



We're not around right now. But you can send us an email and we'll get back to you, asap.


FINWAZE makes no representations or warranties, express or implied, in relation to this website ( or the information and materials provided on this website. It does not also warrants that this website will be constantly available or available at all times. The information on this website is complete, true, accurate or non-misleading. Nothing on this website constitutes, or is meant to constitute, advice of any kind. FINWAZE shall not be liable for any damage or injury, whether direct or indirect, that it may cause in relation to the contents of, or use of, or otherwise in connection with this website. By using this website, you agree to the reasonableness of the limitations of liabilities herein set out and further agree to assume whatever risk, loss, damage or injury in may cause in connection to the use of this website. No claims shall be brought personally against the officers and employees of FINWAZE, in connection with the use of this website. The user of this website agree to the limitations of warranties and liabilities herein set out to protect the officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as FINWAZE. Any unenforceable provisions that may be found on this website under applicable law shall not affect the enforceability of the other provisions.

Legal Documents  |  ©2021 Finwaze Philippines

Pin It on Pinterest

Share This

Log in with your credentials

Forgot your details?